Logitech MouseWare 9.26 README File (c) Copyright 1995-2001 Logitech, Inc. All Rights Reserved. README TABLE OF CONTENTS 1. Installation 1.1 Standard Installation 1.2 Drivers Only Installation 2. Uninstall Program 3. Troubleshooting 3.1 Detection Issues with USB Mice 3.2 Detection Problems with PS/2 Pointing Devices 3.3 Detection of C-Series Pointing devices under Windows 9x 3.4 Detection of BUS Pointing Devices under Windows 9x 3.5 Detection of Serial Mice under Windows 2000 3.6 Conflicts with Modems and other Serial Devices 3.7 Power Management Problems 3.8 Logitech Enhanced Mouse Control Panel is not Updated 3.9 Scrolling/wheel related issues 3.10 Cordless Desktop 3.11 "Error Starting Program" Message 3.12 Restricted functionality of WebWheel with the AOL 4.0 or 5.0 browser 4. For more information ________________________________________ 1. Installation Logitech MouseWare supports Windows 95, Windows 98, Windows Millennium, Windows NT 4.0, and Windows 2000. Before installing any software under Windows NT 4.0, we strongly recommend you create an Emergency Repair Disk using the Repair Disk utility provided by the system (RDISK.EXE). Please note that USB mice are only supported under Windows 98, Windows Millennium, and Windows 2000. 1.1 Standard Installation Run Setup.exe to install the Logitech MouseWare software. Windows 3.1, Windows 3.11, and DOS users: Please refer to the README.TXT contained in the "Win31x" folder on the MouseWare CD- ROM. To build the Windows 3.1x/DOS Logitech MouseWare disk, copy all the files in the "Win31x" folder onto one blank 1.44MB floppy. During the MouseWare installation under Windows 2000, if the "Digital Signature Not Found" dialog box appears asking if you wish to continue the installation, click on the "Yes" button. 1.2 Drivers Only Installation You can load device drivers without running the Setup program. Loading the device drivers this way, however, does not install the Logitech Enhanced Mouse Control Center user interface. Please execute the following steps to perform a drivers-only installation for Windows 2000: 1) Click on the "Start" button on the Windows Desktop. 2) Select "Settings", then "Control Panel". 3) From the Control Panel, double click on the "System" icon. 4) From the System Properties, click on the "Hardware" tab. 5) Click on the "Device Manager" button. 6) From the Device Manager, double click the "Mouse" icon. 7) Double click on the Mouse Type icon. 8) From the Mouse Properties dialog box, click on the "Driver" tab, then click on the "Update Driver" button. 9) From the "Update Device Driver Wizard", click the "Next" button. 10) Click on the radio button next to: "Display a list of the known drivers for this device so that I can choose a specific driver" 11) Click on the "Next" button. 12) Click on the "Have Disk" button. 13) When prompted, click the "Browse" button. 14) From the "Locate File" dialog box, go to the "Win2000" folder on the MouseWare Disk/CD-ROM. 15) Click the "Open" button. 16) From the "Install From Disk" dialog box, click the "OK" button. 17) Under "Manufacturers", select "Logitech". 18) Under "Models", select the correct model that matches the pointing device type and click on the "Next" button. 19) If the "Update Driver Warning" appears, click on the "Yes" button. 20) Click on the "Next" button. 21) Windows should now copy the updated mouse drivers to the system. 22) Click on the "Finish" button. 23) Click on the "Close" button. 24) Windows should now ask you to restart the system for the changes to take effect, click on "Yes" to restart the system. Please execute the following steps to perform a drivers-only installation for Windows 95 and Windows NT 4.0: 1) Click on the "Start" button on the Windows Desktop. 2) Select "Settings", then "Control Panel". 3) From the Control Panel, double click on the "Mouse" icon. 4) Select the "General" tab. 5) From the "General" tab, click on "Change". 6) Insert the MouseWare Disk/CD-ROM into the disk drive. 7) Click the "Have Disk" button. 8) When prompted, click the Browse button. 9) Depending on the operating system double click on the following folder on the MouseWare Disk/CD-ROM: a) Win95, for Windows 95 (or OSR2) b) WinNT, for Windows NT 4.0 10) Click the "Open" or "OK" button. 11) Click on the "OK" button. 12) Select "Show all Devices" 13) Under "Models", select the correct model that matches the pointing device type and click on the "OK" button. 14) Windows should now copy the updated mouse drivers to the system. 15) Click on "Close". 16) Windows should now ask you to restart the system for the changes to take effect, click on "Yes" to restart the system. Please execute the following steps to perform a drivers-only installation for Windows 98: 1) Click on the "Start" button on the Windows 98 Desktop. 2) Select "Settings", then "Control Panel". 3) From the Control Panel, double click on the "System" icon. 4) Select the "Device Manager" tab. 5) Double click on the "Mouse" icon. 6) Double click on the Mouse Type icon. 7) Click on the "Driver" Tab. 8) Click on the "Update Driver" button. 9) From the "Update Device Driver Wizard" box, click the "Next" button. 10) Click on the radio button next to: 11) "Display a list of all the drivers in a specific location, so you can select the driver you want." 12) Click on the "Next" button. 13) Insert the MouseWare Disk/CD-ROM into the drive. 14) Click on the "Have Disk" button. 15) When prompted, click the "Browse" button. 16) Double Click on the "Win98" folder. 17) Click the "OK" button. 18) Click the "OK" button again. 19) Under "Models", select the correct model that matches the pointing device type and click on the "Next" button. 20) Click the "Next" button, then click on "Next" again. 21) Click on the "Finish" button. 22) Windows 98 may request that you restart your system. Click on the "Yes" button to restart. 2. Uninstall Program MouseWare can be removed from Windows (except Windows 3.1x) by clicking the Add/Remove Programs icon in the Control Panel. Select Logitech MouseWare and click the "Remove" button. Windows 9x Logitech MouseWare drivers will be removed from the system if setup finds alternate compatible drivers for a device in MSMOUSE.INF. Should this not be the case you can manually change the driver to another one as described in section 1.2. 3. Troubleshooting 3.1 Detection Issues with USB Mice Please note that USB mice are only supported under Windows 98, Windows Millennium, and Windows 2000. If your USB mouse is not detected properly or does not functions, please use the following steps to check the Mouse icon under the Device Manager. Click on "Start", "Settings", then "Control Panel". Double click on the System icon and select the Device Manager tab. Open the Mouse icon by clicking on the (+) plus sign and verify there is a mouse icon that states, "HID-compliant mouse", and another entry that states the name of your USB device. If there are any errors reported on these icons by exclamation points or red X's, highlight these icons and click the "Remove" button. Once these icons have been removed, click the "Refresh" button and allow Windows 98 to re-detect the pointing device. Open the Mouse icon again and verify that there are no errors reported. Power down the computer system and restart Windows. Test the USB device to see if it is now functional. If your USB mouse functions but does not appear in the Logitech Mouse Control Center, reinstall MouseWare again while the Logitech USB mouse is attached. 3.2 Detection Problems with PS/2 Pointing Devices If your mouse is connected to the mouse port and is not detected by the system, attempt the following step(s): 1) Your mouse port might need to be enabled through the SETUP menu of your computer. Please check your computer documentation regarding the SETUP menu. 2) If you have a mouse with both serial and mouse port adapters, connect the mouse to the computer through the serial port. Reboot and check if the mouse is detected properly. 3) If adapter(s) were not included in your package, your mouse was designed to work on only one type of port (Serial OR PS/2). Refer to your package for the type of port your mouse supports. If the problem persists, please check for a possible computer BIOS ROM upgrade from your computer manufacturer. Some notebook systems, such as IBM ThinkPad, have both an external Mouse Port and an integrated Pointing Stick, which is connected to the Mouse Port. If your mouse is having difficulty running on the Mouse Port of this type of system, try using the serial port instead. 3.3 Detection of C-Series Pointing devices under Windows 9x If you are using a C-Series device on a serial port and it is not detected by Windows 9x, you may need to change an entry in the Windows 9x Registry. C-Series devices can identified by the following model numbers (M/N:), located on the bottom of the device: T-CA1, C7, CA, CC, and CE. 1) Click on the "Start" button on the Windows 9x Desktop and select "Run". 2) On the "Open" line, type "regedit" and click on the "OK" button. 3) From the Registry Editor screen, double click on: HKEY_LOCAL_MACHINE. 4) Double click on SOFTWARE. 5) Double click on Logitech. 6) Double click on MouseWare. 7) Double click on CurrentVersion. 8) Single click on Technical and information should be displayed on the right side of the Registry Editor screen. 9) Under the Name column, double click on the "SearchCSeries" entry and the Edit String Dialogue box should appear. 10) Modify the Value Data line to read "On", and click the "OK" button Exit the Registry editor and restart Windows 98. The C-Series device should now be detected. 3.4 Detection of BUS Pointing Devices under Windows 9x If you are using a BUS device and it is not detected by Windows 9x you may need to change an entry in the Windows 9x Registry. BUS devices can identified by the following model numbers (M/N:), located on the bottom of the device: T-PA1, PK32, PD13, P7, Hi-Rez, P8, and PA. 1) Click on the "Start" button on the Windows 9x Desktop and select "Run". 2) On the "Open" line, type "regedit" and click on the "OK" button. 3) From the Registry Editor screen, double click on: HKEY_LOCAL_MACHINE. 4) Double click on SOFTWARE. 5) Double click on Logitech. 6) Double click on MouseWare. 7) Double click on CurrentVersion. 8) Single click on Global and information should be displayed on the right side of the Registry Editor screen. 9) Under the Name column, double click on the "SearchOrder" entry and the Edit String Dialogue box should appear. 10) Modify the Value Data line and add "Bus", and click the "OK" button. It should now read as follows: PS2, Serial, Bus Exit the Registry editor and restart Windows 98. The Bus device should now be detected. 3.5 Detection of Serial Mice under Windows 2000 If your Logitech Serial mouse functions, but does not appear in the Logitech Mouse Control Center, reinstall MouseWare again while the Logitech Serial mouse is attached. Please note that C-Series mice connected to the serial port are not supported under Windows 2000. C-Series devices can identified by the following model numbers (M/N:) located on the bottom of the device: T-CA1, C7, CA, CC, and CE. 3.6 Conflicts with Modems and other Serial Devices On bootup, the Logitech mouse drivers search all PS/2 and COM ports for possible pointing devices. If your modem or other serial device no longer functions after installing Logitech mouse drivers, you must eliminate the COM port your modem is on from the search as shown below. 1) Windows 9x If you have problems operating other serial devices together with MouseWare, in Windows 95 run "Regedit.exe", edit the key: HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\MouseWare\CurrentVersio n\Global\PortSearchOrder and remove the COM port that the affected serial device is using. 2) Windows NT 4.0 If you have problems operating other serial devices together with MouseWare, in Windows NT 4.0 run "Regedit.exe", edit the key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\lsermou s\Parameters\Global\PortSearchOrder and remove the COM port that the affected serial device is using. 3.7 Power Management Problems If your mouse freezes when waking your PC up from suspend, in Windows 9x run "Regedit.exe", then open the registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\MouseWare\CurrentVersion\T echnical\APMMode and set APMMode="Off" 3.8 Logitech Enhanced Mouse Control Panel is not Updated Under Windows 9x if the Mouse properties has not been updated to Logitech Enhanced Mouse Control Center, verify you have installed MouseWare. If this does not resolve this issue, it may be necessary to do a registry clean-up. Remove the following folders in the Windows 9x Registry. Select the "Start" button, then "Run". In the "Open" line type "regedit", and click on the OK button. Open the following Registry folders: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\Mous e\xxxx Remove all of the 0000, 0001, 0002, etc. under the Mouse folder until there are no folders remaining under the Mouse folder. Now shutdown your system and restart. Open the Mouse Properties and check to see if you now have the Enhanced Logitech Mouse Control Center. 3.9 Scrolling/wheel related issues If your mouse is equipped with a wheel and the wheel does not scroll, verify the following: 1) Verify that the Logitech control panel is installed properly. If you click the Start button and select Settings, Control Panel, the mouse icon should bring up a Logitech control panel. Otherwise reinstall MouseWare. 2) If your wheel only works in Microsoft Office compatible applications, go to the Buttons page in the mouse control panel and verify that the check box "Use MS Office Compatible Scroll Only" is unchecked. Please note that the scrolling mouse functions for touchpads do only work with Logitech touchpads. This is the case if you can find a "Touchpad" tab in the mouse control panel. Alternatively you can search for the following key in the registry: HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\MouseWare\CurrentVersion\T ouchScroll. In order to look at the registry click the "Start" button and select "Run". Type "regedit" in the "Open" line and click on the OK button. Note that the information in the Mouseware help file concerning touchpad support only applies to Logitech touchpads. 3.10 Cordless Desktop 1) Keyboard loses connection with system This can occur if the keyboard channel button is pressed while the system is turned off or in suspend mode. Turn the system on or resume from suspend and press the keyboard channel button located on the right side of the keyboard. If the keyboard still does not work, follow the "Connect procedure" on the Easy Installation card enclosed with this package. 2) Pressing Connect has no response from software If you receive no response from the software after the connect button is pressed, please do the following: - Wait at least 30 seconds before pressing the connect button again. - Check to see if your mouse and keyboard are working. If they are working, you do not need to reconnect them. - Press the connect button on the receiver and then press the channel button on one of the devices. If the connect button flashes, the device did connect successfully. If the devices are still not working, do the following: - Shut down your system - Remove the batteries from the devices - Restart your system - Put the batteries back into the devices - Perform the connect procedure again. If you have Windows 95 or OSR2, you also need to have DCOM95 installed. This file is available free of charge from Microsoft website at http://www.microsoft.com/com/resources/downloads.asp. 3) Keyboard Only Connected -- no cordless features If the keyboard is connected to the computer without the cordless mouse, you will not receive any cordless software features for the keyboard. This includes the Cordless Page in Keyboard Properties, battery status and task bar icons. 4) Battery Status - Battery Status Low message appears after little use of the keyboard. Make sure you are using alkaline batteries in both the mouse and keyboard. If you are using alkaline batteries and the message still appears, change the batteries in the device. - Battery Status unknown message appears for the keyboard. The battery status for the keyboard is activated after 100 keystrokes. Providing the keyboard is working as expected, this message is not a problem. If the keyboard is not working, please follow the connect procedure instructions on the enclosed Easy Installation Card. 5) Mouse cursor is erratic Replace batteries. 6) Keyboard misses keystrokes or keys repeat Replace batteries. 3.11 "Error Starting Program" Message The following error messages may appear near the end of the MouseWare installation on a Windows 95 system, "The WEBCOLCT.EXE file is linked to missing export OLEAUT32.DLL:227" or "The CDLSHAND.EXE file is linked to missing export OLEAUT32.DLL:420". If you experience these error messages, we suggest that you install the latest version of the DCOM95 for Windows 95. This file is available free of charge from Microsoft website at http://www.microsoft.com/com/resources/downloads.asp. After installing the DCOM95 file, you must run the MouseWare installation again. 3.12 Restricted functionality of WebWheel with the AOL 4.0 or 5.0 browser When programming the WebWheel within the AOL browser, using the CTRL-CLICK function on one of the user-assignable items of the WebWheel may not automatically retrieve the desired URL. To work around this issue, you will need to manually type in the desired URL and its designated name in the edit boxes provided (e.g. Logitech, http://www.logitech.com). By default, both edit boxes will contain the current assignment. 4. For more information For the lastest version of MouseWare and more Troubleshooting information, visit our web site at www.logitech.com