------------------------------------------------------------ README for Online Service Providers November 1997 ------------------------------------------------------------ (c) Copyright Microsoft Corporation, 1997 ------------------------ HOW TO USE THIS DOCUMENT ------------------------ To view Services.txt on screen in Notepad, maximize the Notepad window. To print Services.txt, open it in Notepad or another word processor, then use the Print command on the File menu. CONTENTS ======== OVERVIEW PRODUCT SUPPORT AND PAYMENTS America Online (in the U.S.) America Online (in the U.K.) AOL Canada (in Canada) AT&T WorldNet Service CompuServe MSN (The Microsoft Network) Prodigy Internet TO SET UP A NEW ACCOUNT TO SET UP YOUR COMPUTER TO USE AN EXISTING ACCOUNT OVERVIEW ======== The online service providers listed in this folder are made available to you for your convenience. You can select the online service provider of your choice. PRODUCT SUPPORT AND PAYMENTS ============================ By selecting an online service provider listed in this folder, you will be establishing an account with that online service provider and not with Microsoft Corporation. Therefore, your payment will be due to the online service provider. The online service provider you select will provide you with specific payment instructions. Microsoft does not provide technical support for the services that your online service provider renders. If you have any questions concerning a particular online service provider's policies or offerings, you should contact the online service provider directly. If you use one of the following online service providers, technical support information is provided below. America Online (in the U.S.) ---------------------------- Telephone: Technical support: 1 (800) 827-3338 Sales and billing: 1 (800) 827-6364 America Online (in the U.K.) ---------------------------- The AOL UK software included in this release is AOL 3.0i for Windows 95. For Technical Support in the UK, please call 0800 279 7444. Further information about our conditions of service is available online, or call the free General Enquiries number on 0800 376 5432. AOL Canada (in Canada) ---------------------- Telephone: Technical Support: 1 888 265-6306 General Inquiries: 1 888 265-4357 Online: Further information about terms and conditions are available online. AT&T WorldNet Service --------------------- Telephone (U.S., Puerto Rico, and U.S. Virgin Islands): Technical Support: 1 800 400-1447 General Inquiries: 1 800 967-5363 Online: Members should get support at http://www.worldnet.att.net/care General information for non-members is available at http://www.att.net CompuServe ---------- Telephone (U.S. and Canada only): Customer service: 1 (800) 848-8990 Signup support: 1 (800) 336-6823 Online: To access online assistance, type GO MEMBER MSN (The Microsoft Network) --------------------------- Telephone: Dial 888-MSN-TIPS (888-676-8477) for FastTips on MSN issues. Customer Service: For questions about billing, password resets, and access numbers: Australia 02 9934 9000 Canada (English) 800-386-5550 Canada (French) 800-952-1110 Canada TDD (English) 800-840-9890 France 01 43 62 3450 Germany 0180 525 7536 Ireland 0800 709 904 Japan 044 965 0196 Switzerland (French) 0800 55 47 19 Switzerland (German) 0800 55 47 18 United Kingdom 0870 601 1000 United States 800-386-5550 United States TDD 800-840-9890 If you are calling from a country not listed above, dial +44 181 607 0012 for English-language assistance. Technical Support: For help with connection issues or error messages: Australia 02 9934 9000 Canada/Montreal (English/French) 514-846-2085 Canada/Toronto (English/French) 416-340-9184 Canada/Vancouver (English/French) 604-681-2226 Canada TDD (English) 425-635-4948 France 01 69 86 4747 Germany 0180 525 7526 Ireland 0800 709 904 Japan 044 965 0196 Switzerland (French) 0800 55 47 19 Switzerland (German) 0800 55 47 18 United Kingdom 0870 601 1000 United States 425-635-7019 United States TDD 425-635-4948 If you are calling from a country not listed above, dial +44 181 607 0012 for English-language assistance. Online: Click MSN Member Support E-mail to send in your question. Prodigy Internet ----------------------- Telephone (U.S. only): Customer Service and Technical Support: 1 (800) 213-0992 Online: To access online assistance, go to the HELP CENTER at http://help.prodigy.net TO SET UP A NEW ACCOUNT ======================= If you decide to select one of the online service providers listed in this folder, just click the icon for that online service provider; this will begin setting up your computer for access with that provider. TO SET UP YOUR COMPUTER TO USE AN EXISTING ACCOUNT ================================================== If you already have an account established with one of the Online Service Providers listed in this folder, you can click the icon for that online service provider to begin setting up your computer for access using your existing account.